JOINSEA FAQ
JoinSEA
Q1: What is JoinSEA?
JoinSEA is a cross-border e-commerce and supply chain ecosystem headquartered in Malaysia with full coverage in both Malaysia and Singapore. We provide data-driven fulfillment, seller enablement, partner collaboration, and business intelligence to help businesses grow faster and smarter.
Q2: How is JoinSEA different from other e-commerce solution providers?
Unlike single-service companies, JoinSEA offers an integrated ecosystem that connects warehousing, operations, content creation, logistics, partnerships, and data insights. This makes us not just a fulfillment provider, but a growth engine for brands, sellers, and partners.
Q3: Where does JoinSEA operate?
We operate with offices, fulfillment centers, and studios strategically located across Malaysia and Singapore. Our ecosystem ensures seamless cross-border coverage, enabling sellers and brands to expand confidently in this corridor.
Q4: Who can work with JoinSEA?
We serve e-commerce sellers, SMEs, large brands, distributors, influencers, and service partners who want to scale across Malaysia and Singapore.
JoinSeller
Q1: Who can benefit from JoinSeller?
Any seller who wants to expand on platforms such as Shopee, Lazada, TikTok, Amazon SG, or Shopify. Both new sellers and experienced ones can benefit from our support.
Q2: What services does JoinSeller provide?
JoinSeller supports daily operations including product listing optimization, advertising, customer service, multi-store management, and reporting.
Q3: Does JoinSeller handle customer service?
Yes, our dedicated team offers tri-lingual (English, Malay, Chinese) customer service, covering inquiries, after-sales, and returns management.
Q4: Can JoinSeller help with content and marketing?
Yes, we provide creative services such as product photography, video content, and live commerce production to boost conversions.
Q5: Is JoinSeller limited to Malaysia or Singapore only?
No. JoinSeller supports sellers across platforms with cross-border logistics through Join3PL, enabling sales both in Malaysia and Singapore simultaneously.
JoinEnabler
Q1: What is JoinEnabler?
JoinEnabler is our brand enablement solution that helps local and international brands enter and grow in Malaysia and Singapore’s e-commerce markets. We cover the entire journey—from store setup to customer service—ensuring sustainable growth.
① Store & Operations
Q2: What does JoinEnabler provide for store operations?
We handle store setup, day-to-day management, campaign planning, and platform compliance across Shopee, Lazada, TikTok Shop, and Shopify.
Q3: Can you help optimize product listings?
Yes. Our team ensures product titles, images, and descriptions meet local platform best practices to improve visibility and conversion rates.
② Content & Livestream
Q4: Does JoinEnabler create content for brands?
Yes. We offer professional product photography, creative video production, and livestream commerce from our in-house studios.
Q5: Can you manage influencer or KOL collaborations?
Yes. We work with thousands of influencers and KOLs across Malaysia and Singapore to boost brand exposure and sales.
③ Marketing & Growth
Q6: Do you run ads for brands?
Yes. We plan and execute paid campaigns on Shopee, Lazada, TikTok, and Meta platforms, optimizing ROAS and conversions.
Q7: How do you track performance?
We provide real-time dashboards through JoinData, giving brands visibility into sales, inventory, and campaign results.
④ Customer Service & Support
Q8: Do you provide customer service for brands?
Yes. We offer tri-lingual (English, Malay, Chinese) customer service, covering pre-sales inquiries, order support, and after-sales care.
Q9: How do you handle returns or refunds?
Our CS team coordinates with Join3PL to ensure seamless return management, inspections, and restocking when possible.
Join3PL
Q1: What is Join3PL?
Join3PL provides end-to-end fulfillment services for B2B and B2C across Malaysia and Singapore, covering inbound logistics, warehousing, inventory management, order processing, last-mile delivery, and return handling.
Q2: What makes Join3PL different from other warehouses?
Join3PL is fully data-driven with an advanced WMS (Warehouse Management System), real-time inventory sync across multiple platforms, and full transparency through order visibility.
Q3: Does Join3PL support cross-border fulfillment?
Yes, we are designed to handle cross-border logistics between Malaysia and Singapore, ensuring speed, accuracy, and scalability.
Q4: What industries or sellers benefit most from Join3PL?
We serve both B2B and B2C sellers, from SMEs to large enterprises, across categories such as home goods, fashion, electronics, and FMCG.
Q5: Can Join3PL provide reports and analytics?
Yes, we provide monthly analytics and reporting, helping sellers understand fulfillment performance, inventory trends, and optimization opportunities.
JoinData
Q1: What is JoinData?
JoinData is our business intelligence platform that consolidates data from ERP, WMS, OMS, and multiple sales channels into one dashboard.
Q2: What does JoinData provide?
- Real-time sales and inventory tracking.
- Multi-channel performance insights.
- AI-powered analytics for decision making.
- Custom dashboards tailored to sellers and brands.
Q3: Why is JoinData important?
It helps businesses make smarter, faster decisions by turning raw data into actionable insights, reducing costs, and scaling efficiently.
JoinPartner
Q1: What is JoinPartner?
JoinPartner is our structured ecosystem program that allows distributors, resellers, influencers, and service providers to collaborate and benefit from JoinSEA’s infrastructure.
Q2: Who can join?
Entrepreneurs, KOLs, logistics providers, distributors, or solution partners who want to grow within Malaysia and Singapore’s e-commerce ecosystem.
Q3: What are the benefits of joining?
- Access to shared inventory and product catalogs.
- Commission and reseller incentives.
- Tools and dashboards for tracking performance.
- Opportunities to collaborate with brands and sellers in the ecosystem.
Q4: How is JoinPartner structured?
JoinPartner has multiple tiers with increasing benefits, including credit terms, commission levels, and exclusive product access as partners grow.
Q5: How do I apply to become a JoinPartner?
You can reach out through our website or partnership team. After evaluation, we’ll recommend the right tier and onboarding process.
You still have a question?
If you cannot find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!
+60 17-854 5505
We are always happy to help.
enquiry@joinsea.com.my
The best way to get answer faster.